Frequently asked questions

On average, otoplastics last for 5 years. Because the outer ear changes differently and at different rates for everyone, the individual lifespan can vary greatly from person to person.

That is why we recommend performing an annual leak test instead of replacing the otoplastics after a fixed number of years. This has two major advantages:

• Safety: You prevent someone from walking around with leaking earplugs for years (false sense of security).
• Cost savings: You only replace the otoplastics when they really no longer seal properly, and not unnecessarily early.

We provide custom-made hearing protection in six steps.

• Contact & assessment: You contact us. We will assess your specific requirements, the number of users and your preferences.
• Quotation: Based on this conversation, you will receive a suitable quotation.
• Planning: After you have agreed and completed the customer form, we will schedule an appointment with our product specialist in consultation with you.
• On-site measuring: Our specialist will visit you. He can measure approximately 10 people per hour.
• Production: The ear impressions are processed into otoplastics in our laboratory.
• Delivery with leak test: We will return within four weeks of the initial assessment to deliver the sets. We will provide instructions and perform a leak test to guarantee 100% safety.

The maintenance session will be completely useless without the users. The most important part of the maintenance is the leakproof test. During this test, the product specialist tests whether the otoplastics still blocks the ear canals adequately. In addition to this, the dialogue between the user and the product specialist is very important. Based on the experience, adjustments, such as the damping, can be made.

The product specialist delivers the otoplastics on site. Upon delivery, an instruction is given and the otoplastics are tested for leak-tightness. If the otoplastics show a leak, new ear impressions can be taken immediately. The user can also immediately indicate whether the otoplastics feel good or not. The specialist also supports the user in the exercise to insert the otoplastics properly. We therefore strongly recommend a presence of the users. Suppose someone is unexpectedly absent, we leave the otoplastics set up and test them during another appointment.

The choice between hard and soft otoplastics depends on the working environment, hygiene requirements and personal preference.

Hard otoplastics (acrylate): These are made from a hard, durable plastic.

• Superior hygiene: Due to their smooth surface, dirt, earwax and bacteria hardly adhere to them. They are very quick and easy to wipe clean. Due to their high cleanability, hard otoplastics are preferred in the food sector.
• Easy insertion: Because the material is smooth, they slide effortlessly into the ear. This is ideal for employees who frequently need to insert and remove their hearing protection (e.g. managers).
• Fit & movement: Because the material is rigid, it does not bend. If you talk or chew a lot, it can sometimes feel uncomfortable and a tiny gap can sometimes form, allowing sound to leak in.
• Durability: Hard ones are less prone to normal wear and tear, making them the most durable, but they can crack or break more easily if dropped on a hard concrete floor.

Soft otoplastics (silicone): These are made from flexible silicone material.

• Maximum comfort: The material is soft and flexible. This reduces the risk of pressure points or irritation in the ear canal, making them ideal for long shifts.
• Constant protection: Because silicone is flexible, it moves with the ear canal. Even when you talk, laugh or chew, the seal remains intact.
• Comfort and safety under the helmet: Soft material is more comfortable and safer for wearers of safety helmets. In the event of a blow to the head, the material gives way instead of passing the impact on to the ear.
• Slightly more difficult to use: Silicone has more friction: it does not slide over the skin. Insertion sometimes requires a twisting motion, and it can attract dust more quickly if touched with dirty hands.
• Slightly smaller occlusion effect: Because silicone is flexible and has a lower density than hard acrylic, it absorbs vibrations from the ear canal wall better. This often makes your own voice sound more natural and less muffled.
• Durability: Soft otoplastics wear out a bit faster and don't last as long. They also tend to discolour over time. But they're more shock-resistant and pretty much indestructible if dropped. They bounce instead of breaking.

In summary:

• Choose hard if hygiene is crucial (food), if the earplugs need to be inserted and removed very often, and if they need to last as long as possible (durability).
• Choose soft for maximum comfort during long days, when talking/moving a lot, or in heavy industry/construction where a helmet is worn.

Applying a standard replacement period (e.g. every 5 years) for otoplastics is neither the safest nor the most cost-effective strategy.

This is because the outer ear changes in a unique way and at a unique speed for each individual. As a result, the actual lifespan of otoplastics varies greatly from person to person.

The risks of a fixed replacement period are twofold:

• Risk of hearing damage (false sense of security): In some users, the ear canal changes more quickly, which means that otoplastics can start to leak after only two years, for example. If they are not replaced until after five years, the employee will have been walking around with a false sense of security for three years, which can lead to irreversible hearing damage.
• Unnecessary costs (waste): For other users, the fit remains good for much longer (e.g. 8 years). If these otoplastics are discarded preventively after 5 years, the company incurs unnecessary costs for replacement that was not yet necessary.

What is the best alternative to a fixed replacement?

Instead of blindly relying on a calendar year, annual checks are the gold standard.

• Annual leak test: By testing earplugs for leaks every year, you can be sure that they still provide adequate protection. Leaky earplugs are replaced immediately, while earplugs that are still in good condition remain in use.
• Maintenance and dialogue: A maintenance appointment provides an important opportunity for contact between the specialist and the wearer. Any complaints, comfort or hygiene issues can be resolved immediately. The filter is replaced and the earplug channel is cleared, eliminating any excessive attenuation. This has a positive impact on wear acceptance.

The otoplastics are delivered within 4 weeks after the time of measurement. Tympro takes care of the delivery itself, whereby the specialist gives personal instructions to the new user and performs a leak-tightness test on the otoplastics. The leak tightness test is only possible if the user is present, as the otoplastics are tested in the ears.

Strict rules apply in both the Netherlands and Belgium (based on European Directive 2003/10/EC). There is a simple rule of thumb: from 80 decibels, only the employer needs to take action, and from 85 decibels, the employee must also take action.

1. The lower action values

As soon as the average noise level over an 8-hour working day (LEX,8h) reaches 80 dB(A), or there are peak observations of 135 dB(C), the following obligations apply:

• Employer: Legally obliged to provide hearing protection (such as earplugs) to employees.
• Employee: Not required to wear protective gear, but it is strongly recommended.
• Prevention: The employer must provide information about the risks and offer employees the opportunity to undergo an audiometric examination (hearing test).

2. The upper action values

This is the critical point. If the daily dose (LEX,8h) averages 85 dB(A) or higher, or if there are peak noises of 137 dB(C), the following rules apply (in addition to the rules that already applied above).

• Mandatory wearing: Wearing hearing protection is now a legal requirement for employees.
• Enforcement: The employer is obliged to monitor usage (enforce). Simply “offering” is no longer sufficient.
• Marking: Workplaces where this limit is exceeded must be marked with pictograms and, where possible, cordoned off.
• Action plan: The employer must draw up an action plan to reduce noise at source (technical or organisational measures).

3. The limit values

There is an absolute maximum average daily dose of 87 dB(A) or peak noise levels above or equal to 140 dB(C). The attenuating effect of hearing protection may be taken into account for these values.

• Rule: The average noise level in the ear (i.e. under the protector) must never exceed 87 dB(A). If this is exceeded, work must be stopped immediately so that measures can be taken to reduce exposure. The causes of the exposure must also be identified and measures adapted to prevent recurrence.

Applicable regulations:

• The Netherlands: Working Conditions Decree Chapter 6, Section 3 (Noise)
• Belgium: Codex on well-being at work, Book V, Title 2 (Noise)

In general, we recommend daily use of the wet wipes and weekly use of the cleaning set with active oxygen tablets. Obviously, this also depends on the person. The one user produces more earwax than the next. There are also major differences between different sectors. For example, in the metal industry, the otoplastics will get dirty more quickly. In the food sector, on the other hand, stricter hygiene requirements apply and the otoplastics will have to be cleaned more quickly.

A cleaning set consists of a cleaning cup with filter, a bellows and 8 cleaning tablets with active oxygen. You place a cleaning tablet in a cup. Then place the filter in the cup on which you place your set of otoplastics. Now fill the cup with water and let it fizz for several hours. Finally, place the bellows on the filter and blow the moisture out of the otoplastics. The product specialist will demonstrate this action when delivering the otoplastics.

In the food industry, food safety is the highest priority. Hearing protection must therefore not only protect hearing, but also eliminate the risk of physical contamination (foreign particles in the food). To comply with strict quality standards such as HACCP, IFS and BRCGS, hearing protection must meet four crucial requirements:

• Metal detection (traceability): In the unlikely event that an otoplastic falls into the production line, it must be detected immediately by the detection systems. Standard plastic is not detected by metal detectors. That is why a steel ball is incorporated into the design. This ensures that the final check (the metal detector) stops the line if the earplug ends up in the product.
• Visual detection (use of colour): Blue is a colour that does not occur naturally in foodstuffs. For this reason, blue is the industry standard. This ensures maximum contrast, allowing employees or visual inspection systems to immediately detect a lost ear mould on the conveyor belt or in the product.
• Hygienic material (recommendation: acrylic): In environments where bacteriological risks must be minimised, Tympro recommends the use of hard acrylic.
  • Why acrylic? Unlike softer silicone materials (which can be more porous and age more quickly), acrylic has a smooth, hard and non-porous surface.
  • Cleaning: This makes the otoplastics very easy to clean and disinfect, which is essential to prevent cross-contamination. Acrylic is therefore the most hygienic choice for the food industry.
• Anchoring (cord with clip): Prevention is better than detection. That is why we always recommend using a cord with a clip. This prevents an otoplastic from falling on the floor or into a machine if it slips out of the ear.
  • Specifications: This cord must also meet the detection requirements: it must be blue and contain detectable material (such as metal particles).

Your back-office contact will select a time in the specialist's calendar when he or she will be in the yard area. The specialist will then visit the site to measure your employees in the site shed. Next, the set of otoplastics are also delivered.

The Tympro Sound Safe has an adjustable damping. When setting the damping, we always first look at the noise levels to which the user is exposed. Taking this into account, we will always avoid over-damping so that speech comprehension and hearing important sounds are preserved as much as possible.

When determining the damping values, first and foremost, the protective base is taken into account. This is determined based on the sound levels in the company. We base this on noise reports prepared in the past by us or by another party. If there are no measurements of this, we will make an estimate based on the industry and activities. Secondly, the avoidance of overprotection (too large attenuation value) is always taken into account, which in itself leads to higher acceptance of the hearing protection, which is of course beneficial for hearing health. The manageable attenuation values of otoplastics have an adjustment range between 20 dB and 35 dB.

First of all, this is legally required. Employees who are exposed to a daily dose from 80 decibels are given the opportunity to periodically undergo an occupational health examination in the form of audiometry. A personal medical file is kept about this. Audiometry is primarily performed to identify early trends in any hearing loss among the customer's employees. When (incipient) hearing damage is established, timely action can be taken and measures can be taken to prevent further deterioration of hearing.

This is legally required. Employees who are exposed to a daily dose of 80 decibels or more must be informed and instructed about the risks of noise exposure. This concerns, among other things, the nature of the risks, the measures taken, the established limit and action values, the results and explanation of the noise measurement, hearing protection, how to determine and report hearing damage, the rights applicable to health supervision, and safe working methods.

We notice from our customers that participants of the toolbox are extra motivated after the meeting to protect their hearing. They have learned that hearing damage is permanent and that the consequences of hearing damage can have a major impact on their future well-being.

The auditory canal has a self-cleaning mechanism whereby earwax is expelled naturally. In some people, this process regularly goes wrong and earwax continues to accumulate, causing a hardened cerumen plug.

A clogged ear is an important reason for not having a fitting. If the product specialist wishes to insert a cotton wool and inject mould paste into the ear canal, there is a risk that the hard and sometimes sharp cerumen plug will be pushed in even further and damage the eardrum. In addition, the ear impression will not be representative enough to make a good otoplastic from it.

If Tympro will visit soon to take ear impressions, it is advisable for people who regularly have cerumen plugs to visit their GP (just) before the appointment to remove the cerumen plug. Otherwise, there is a risk that the staff member and the product specialist will have to make a second fitting appointment with each other. So keep each other well informed about Tympro fitting times.

Why is annual maintenance necessary?

Tympro otoplastics contain specialised filters that are precisely tuned to the noise and your preferences. Over time, earwax and dirt can clog the canal and filter and cause the filter to wear out.

• Preventing overprotection: Blockage of the canal and filter and wear of the filter cause excessive attenuation.
• Comfort: Otoplastics that attenuate sound too much are less popular, as they reduce spatial awareness and make it harder to understand speech.
• Validity of the leak test: Performing a leak test on a blocked otoplastic or an otoplastic with a worn filter is pointless. The equipment will incorrectly consider it to be 'leak-proof'. Internal cleaning and replacement of the filter is therefore required to make the test legitimate.

Why is an annual leak test necessary?

Your ears are constantly changing. The shape and size of the outer ear and ear canal change over the years, which has a direct impact on the fit of your customised hearing protection (otoplastics).

• Risk of leakage: After several years, otoplastics do not seal as well, increasing the risk of hearing damage.
• Unnoticed process: This is a gradual process involving habituation. You often do not notice the leakage yourself, or notice it too late.
• Person-dependent: The speed at which ears change varies greatly from person to person.
• Need for testing: To guarantee protection, an annual leak test is crucial. New impressions are only taken once a leak has been detected: this eliminates false security and unnecessary replacement costs.

What exactly does Tympro's annual maintenance involve?

The online Tympro Portal automatically indicates which otoplastics are eligible for maintenance. Based on this, our office staff will schedule an appointment with you, after which our product specialist will visit you on site. This consultation takes approximately 6 minutes per user.

• Dialogue: The user shares his or her experience with the specialist.
• Filter removal: The noise filter is removed to make the canal accessible.
• Thorough cleaning: The specialist cleans the otoplastics internally and externally.
• Filter replacement: A new sound filter is installed and the attenuation is correctly reset using the Tympro meter.
• Leak tightness test: This test determines whether the otoplastics still seal securely.
• New impressions: New ear impressions will only be made if a defect is found during maintenance or a leak is detected during testing.

Customised earplugs, also known as otoplastics, are personal hearing protectors that follow the exact shape of your ear canal. Because they are produced specifically for your ears, they offer optimal sealing and the highest possible wearing comfort without pressure points. These properties make otoplastics superior to universal earplugs. Our approach combines craftsmanship with innovative 3D technology:

• Ear impression or ear scan: A specialist will make an exact impression of your ear using silicone material or create a digital 'impression' using an ear scanner.
• 3D production: In the case of a physical impression, the ear impression is digitally scanned and then modelled using software. In the case of an ear scan, the 3D file of the ear is transferred to the software for direct modelling. We then print the earplug with extreme precision in hard acrylic or soft silicone.
• Filter placement: The earplugs are fitted with a professional filter. This filter is designed to attenuate harmful noise while allowing speech and warning signals to remain audible.